Cancellation & Refund Policy

Order Cancellation

  • Orders can be cancelled only before payment is completed.
  • Once payment is processed and packing begins, cancellation may not be possible.
  • To cancel an unpaid order, just contact our support team — we will help you immediately.

Refund Eligibility

We maintain a clear and fair refund policy.

✔️ Refunds are issued ONLY if:

  • Your parcel is held or seized by customs,
    AND
  • We have made multiple reshipment attempts, and all attempts were stopped by customs.

❌ Refunds are NOT issued for:

  • Incorrect or incomplete shipping address provided by the customer
  • Customer refusing or failing to collect the parcel
  • Postal or customs delays
  • Orders marked “Delivered” by the courier
  • Customer changing their mind after the order has shipped

Reshipment Policy

We always attempt to ensure successful delivery before considering refunds.

We will reship your order if:

  • Customs holds your package on the first attempt
  • Your parcel was damaged during transit
  • Your parcel was lost in transit
  • Your parcel was returned due to shipping issues not caused by the customer

All reshipments are done free of charge, but repeated shipments to the same address may be spaced out to avoid customs suspicion.

If after multiple reshipments, customs still hold your package, we will classify it as undeliverable and process a refund.

Proof Required for Refund

To approve a refund due to customs seizure:

  • You must submit a photo or scanned copy of the official customs seizure/hold letter.
  • Once verified, our team will determine eligibility as per our policy.

Refund Processing Time

  • Approved refunds are processed within 7–10 business days.
  • Refunds are always issued using the original payment method.

Contact for Cancellations & Refunds

If you believe your order qualifies for a refund or reshipment, please contact us via:

  • Support Email
  • Website Contact Form
  • Customer Helpline (Mon–Fri)

Our team will assist you quickly and transparently.

Faqs

1. Can I cancel my order after placing it?
Yes. You can cancel your order only if payment has not been made yet. Once the order is paid and processing starts, cancellation may not be possible.
2. Can I get a refund if I change my mind?
No. Refunds are not provided for change of mind once the order has been shipped.
3. Do you offer refunds if the package is delayed?
No. Postal and customs delays are normal with international shipping and are not eligible for refunds.
4. When do you provide a refund?
A refund is only provided if: • Your parcel is held or seized by customs. • We have already attempted multiple reshipments, and all attempts were blocked. This is the only scenario in which refunds are offered.
5. What happens if my package is damaged?
If your parcel arrives damaged, we will reship it free of cost. Just send us a clear photo of the damaged package.
6. What if my package is lost in transit?
If your parcel is lost during shipping and not delivered within the expected timeframe, we will reship it at no additional cost.
7. Will you reship my order if customs holds it?
Yes. We provide one free reshipment if customs holds your package the first time. If multiple attempts fail due to customs, only then we process a refund.
8. Do I need to provide proof for customs-related refunds?
Yes. If customs seizes your parcel, please email us a photo or scanned copy of the official customs notice. This is required for verification.
9. What if I entered the wrong address?
If the customer provides an incorrect or incomplete address, no refund or free reship is provided. Please double-check your address before finalizing the order.
10. Do I need to sign for my delivery?
Yes. Many of our shipments require a signature upon delivery to prevent lost parcels and fraudulent claims.
11. How long do refunds take to process?
Once approved, refunds are processed within 7–10 business days using the same payment method.
12. How can I request a cancellation or refund?
You can reach us via: • Support Email • Website Contact Form • Customer Helpline (Mon–Fri) Our team will guide you through the process.

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