Order Cancellation
- Orders can be cancelled only before payment is completed.
- Once payment is processed and packing begins, cancellation may not be possible.
- To cancel an unpaid order, just contact our support team — we will help you immediately.
Refund Eligibility
We maintain a clear and fair refund policy.
✔️ Refunds are issued ONLY if:
- Your parcel is held or seized by customs,
AND - We have made multiple reshipment attempts, and all attempts were stopped by customs.
❌ Refunds are NOT issued for:
- Incorrect or incomplete shipping address provided by the customer
- Customer refusing or failing to collect the parcel
- Postal or customs delays
- Orders marked “Delivered” by the courier
- Customer changing their mind after the order has shipped
Reshipment Policy
We always attempt to ensure successful delivery before considering refunds.
We will reship your order if:
- Customs holds your package on the first attempt
- Your parcel was damaged during transit
- Your parcel was lost in transit
- Your parcel was returned due to shipping issues not caused by the customer
All reshipments are done free of charge, but repeated shipments to the same address may be spaced out to avoid customs suspicion.
If after multiple reshipments, customs still hold your package, we will classify it as undeliverable and process a refund.
Proof Required for Refund
To approve a refund due to customs seizure:
- You must submit a photo or scanned copy of the official customs seizure/hold letter.
- Once verified, our team will determine eligibility as per our policy.
Refund Processing Time
- Approved refunds are processed within 7–10 business days.
- Refunds are always issued using the original payment method.
Contact for Cancellations & Refunds
If you believe your order qualifies for a refund or reshipment, please contact us via:
- Support Email
- Website Contact Form
- Customer Helpline (Mon–Fri)
Our team will assist you quickly and transparently.