Shipping & Order Policy

Order Processing

  • After you place an order, you’ll instantly receive a confirmation email with the list of items purchased.
  • Once your payment is received, we pack and dispatch your order within 2–3 business days.
  • Delivery time depends on your location, customs checks, shipping method, and local postal service speed.

Average delivery time:

  • Australia: 7–15 business days
  • Other countries: 5–17 business days

🌍 Shipping Locations

We ship worldwide.

Where do orders ship from?

We use several international shipping points — including Europe, Singapore, Thailand, India, USA, and the UK — to ensure fast and discreet delivery.

Can you ship to a P.O. Box?

Yes, P.O. Box delivery is possible. Exceptions: We cannot ship to APO / military P.O. Boxes.

Can I order outside your website?

No. For security and privacy reasons, we only accept orders placed directly on our website.

📦 Bulk Orders

Yes, we accept bulk orders.

  • Very large orders may be shipped in multiple smaller packages for safety and discretion.
  • Shipping fees are charged only once, even if your order is divided into several parcels.
  • Bulk buyers receive special discounted pricing.

🔒 Packaging & Discretion

  • All shipments are packed plain and discreet.
  • No product names or company names appear on the package.
  • Packaging methods are frequently updated to maintain high delivery success.
  • To reduce waste, we may reuse clean boxes — this also helps your package blend in naturally.

⏳ Shipping Timeframes

Estimated delivery windows:

  • USA, Canada, Europe, UK, Asia: 5–12 business days
  • South Africa: 8–17 business days

Possible Delays

Customs clearance, postal service speed, and international transit may cause small delays.
Typically:

  • 80–85% of shipments arrive within 10 business days
  • 15–20% may take 10–15 business days

If your tracking shows no movement for a few days, it’s usually due to customs processing.

⚖️ Before Ordering

Is it legal to order these products?

Laws differ by country, so please consult your local regulations before purchasing.

How do I know your company is trustworthy?

  • We sell only authentic, high-quality products from reputable pharmaceutical suppliers.
  • Over 7 years offline and 3+ years online with a 99% delivery success rate.
  • Our dedicated support team is available Monday–Friday for all queries.

✏️ Changing Your Order

  • You may need to contact us via email or call to edit your order before payment.
  • If you have already paid but the order has not shipped, contact support within 24 hours to update it.

💳 Payments

Once your order placed you will receive the payment invoice in your email within 24 hours to complete your payment.
If not received, contact support for a quick resend.

📍 Order Tracking

  • Tracking details are sent 2–5 business days after dispatch in your email.
  • A signature may be required upon delivery (EMS/USPS).

Track your parcel through:

  • USPS (for US orders once they arrive locally)
  • AUS POST (for Australia Customer)
  • Track-Trace (for global tracking updates)

Tracking shows no movement?

This usually means your parcel is in customs or at courier facilities.
If there is no movement for 10+ days, contact us and we’ll check it for you.

🛂 Customs

Will customs seize my order?

This is extremely rare. Our delivery success rate is 99.0% for US, AU, Europe, and South Africa.

If customs do stop your parcel, we provide a free reshipment.

Some time its happen when customs hold the parcel and if it will happen its very normal thing and you no need to worry about it, we will provide you the free reshipment.

📬 Delivery

A signature is required to prevent fake “item not received” disputes. We keep packaging photos and tracking proof for customer protection.

False claims can harm your credit score and may lead to dispute penalties, so please ensure correct delivery information.

⏱️ If Your Order Is Late

  • International mail + customs may take 10–17 working days.
  • Check your account’s “Order History” for the dispatch date or check the tracking link to track it.
  • If the package hasn’t arrived after this window, contact us for assistance.

❌ If Your Parcel Doesn’t Arrive

Two possibilities:

1. Lost in transit

If 30 days pass without delivery or customs notice, contact us with your order ID. We’ll verify and reship the order for free.

2. Seized by customs

Send us the customs seizure letter by email. We’ll arrange a free reshipment.

🔄 Reshipping Policy

We avoid frequent back-to-back shipments to the same address to prevent customs suspicion.
This ensures your re-shipment has the highest chance of success.

📞 Contact Us

Our customer support team is available Monday to Friday.
Reach us via:

  • Website support ticket
  • Helpline number (listed on our website)
  • Support email – Support@australiaroids.com

Faqs

1. How long does it take to process my order?
Orders are packed and processed within 2–3 business days after payment confirmation.
2. When will I receive my order?
Delivery time depends on your country and local customs. Typical delivery windows: • USA, Canada, Europe, UK, Asia: 5–12 business days • Australia: 7–15 business days • South Africa: 8–17 business days
3. Do you ship internationally?
Yes. We offer worldwide shipping.
4. From which countries do you ship?
We ship from multiple international locations, including: Europe, Singapore, Thailand, India, USA, and the UK. This helps ensure faster and more discreet delivery.
5. Is the packaging discreet?
Yes. All packages are shipped in plain, unmarked packaging. No company name or product details appear on the outside.
6. Can my order be shipped to a P.O. Box?
Yes, we can deliver to P.O. Boxes. Exception: We cannot ship to APO / military postal boxes.
7. How can I track my order?
A tracking number is sent 2–5 business days after your order is shipped. You can track it using: • USPS (for U.S. customers after arrival) • Track-Trace (for global tracking updates).
8. My tracking is not updating. What should I do?
This usually means your parcel is in customs clearance or a postal transit center. If tracking shows no movement for 10+ days, contact us — we will investigate.
9. Why does shipping sometimes take longer?
International shipping depends on many factors such as: • Customs clearance • Postal service speed in your country • International transit • Local holidays and weekends These delays are outside our control but occur rarely.
10. Will I need to sign for the package?
Yes. Most shipments require a signature upon delivery to ensure safe receipt.
11. Can I change my address after placing an order?
You can update your address only before the order has shipped. Once dispatched, the address cannot be changed.
12. What happens if my order is too large to fit in one package?
Large orders are split into multiple smaller packages for safety and discretion. Shipping is charged only once, even if your order is split.
13. Will customs charge me extra fees?
Customs rules differ by country. Most customers do not pay additional fees, but any import duties are the responsibility of the customer.
14. What if my package gets lost during transit?
If your package is lost, we will reship it free of charge.
15. My package arrived damaged. What should I do?
Send us photos of the damaged parcel. We will verify and reship it at no extra cost.
16. What is your delivery success rate?
We maintain a 99% successful delivery rate globally, thanks to our proven shipping methods and discreet packaging.

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