Order Processing
- After you place an order, you’ll instantly receive a confirmation email with the list of items purchased.
- Once your payment is received, we pack and dispatch your order within 2–3 business days.
- Delivery time depends on your location, customs checks, shipping method, and local postal service speed.
Average delivery time:
- Australia: 7–15 business days
- Other countries: 5–17 business days
🌍 Shipping Locations
We ship worldwide.
Where do orders ship from?
We use several international shipping points — including Europe, Singapore, Thailand, India, USA, and the UK — to ensure fast and discreet delivery.
Can you ship to a P.O. Box?
Yes, P.O. Box delivery is possible. Exceptions: We cannot ship to APO / military P.O. Boxes.
Can I order outside your website?
No. For security and privacy reasons, we only accept orders placed directly on our website.
📦 Bulk Orders
Yes, we accept bulk orders.
- Very large orders may be shipped in multiple smaller packages for safety and discretion.
- Shipping fees are charged only once, even if your order is divided into several parcels.
- Bulk buyers receive special discounted pricing.
🔒 Packaging & Discretion
- All shipments are packed plain and discreet.
- No product names or company names appear on the package.
- Packaging methods are frequently updated to maintain high delivery success.
- To reduce waste, we may reuse clean boxes — this also helps your package blend in naturally.
⏳ Shipping Timeframes
Estimated delivery windows:
- USA, Canada, Europe, UK, Asia: 5–12 business days
- South Africa: 8–17 business days
Possible Delays
Customs clearance, postal service speed, and international transit may cause small delays.
Typically:
- 80–85% of shipments arrive within 10 business days
- 15–20% may take 10–15 business days
If your tracking shows no movement for a few days, it’s usually due to customs processing.
⚖️ Before Ordering
Is it legal to order these products?
Laws differ by country, so please consult your local regulations before purchasing.
How do I know your company is trustworthy?
- We sell only authentic, high-quality products from reputable pharmaceutical suppliers.
- Over 7 years offline and 3+ years online with a 99% delivery success rate.
- Our dedicated support team is available Monday–Friday for all queries.
✏️ Changing Your Order
- You may need to contact us via email or call to edit your order before payment.
- If you have already paid but the order has not shipped, contact support within 24 hours to update it.
💳 Payments
Once your order placed you will receive the payment invoice in your email within 24 hours to complete your payment.
If not received, contact support for a quick resend.
📍 Order Tracking
- Tracking details are sent 2–5 business days after dispatch in your email.
- A signature may be required upon delivery (EMS/USPS).
Track your parcel through:
- USPS (for US orders once they arrive locally)
- AUS POST (for Australia Customer)
- Track-Trace (for global tracking updates)
Tracking shows no movement?
This usually means your parcel is in customs or at courier facilities.
If there is no movement for 10+ days, contact us and we’ll check it for you.
🛂 Customs
Will customs seize my order?
This is extremely rare. Our delivery success rate is 99.0% for US, AU, Europe, and South Africa.
If customs do stop your parcel, we provide a free reshipment.
Some time its happen when customs hold the parcel and if it will happen its very normal thing and you no need to worry about it, we will provide you the free reshipment.
📬 Delivery
A signature is required to prevent fake “item not received” disputes. We keep packaging photos and tracking proof for customer protection.
False claims can harm your credit score and may lead to dispute penalties, so please ensure correct delivery information.
⏱️ If Your Order Is Late
- International mail + customs may take 10–17 working days.
- Check your account’s “Order History” for the dispatch date or check the tracking link to track it.
- If the package hasn’t arrived after this window, contact us for assistance.
❌ If Your Parcel Doesn’t Arrive
Two possibilities:
1. Lost in transit
If 30 days pass without delivery or customs notice, contact us with your order ID. We’ll verify and reship the order for free.
2. Seized by customs
Send us the customs seizure letter by email. We’ll arrange a free reshipment.
🔄 Reshipping Policy
We avoid frequent back-to-back shipments to the same address to prevent customs suspicion.
This ensures your re-shipment has the highest chance of success.
📞 Contact Us
Our customer support team is available Monday to Friday.
Reach us via:
- Website support ticket
- Helpline number (listed on our website)
- Support email – Support@australiaroids.com